After a satisfying morning treating patients, I went to a coffeeshop.
I watched as a lady griped about the delay on her order, as she looked to the other customers for approval. I couldn’t offer mine.
After telling the employees how awful they were, she stated, “I’ll be happy when you give me my order, so I can leave.”
The employee said, “We will be, too.”
You know where this is going.
She demanded the manager’s card, the corporate card – maybe even their social security cards. I lost track.
As I walked to the condiment area, a polite employee and I had conversation. I wondered how the lady and I could have such different customer service experiences, within seconds of each other.
Are the laws of attraction that strong? Maybe.
Or, maybe it’s much easier to be kind to those that are kind back.
I’m not going to tell you to go read The Secret. But I will tell you that you are the one in control of how you react – always.
So, maybe read Biology of Belief, instead.
Coffeehouse lady had a subpar experience, but mine was excellent. She controlled her reactions, as did I. I’ve been in her shoes – and it only made ME feel miserable.
Stop blaming others around you, because you are the one reacting to what occurs in your atmosphere.
– Dr. Kathy Dooley